Introduction
Welcome to CarryVirex. By accessing or using our website, you agree to follow the terms outlined on this page. These Terms and Conditions describe how our services operate and what you can expect when placing an order with us.
If you do not agree with any part of these terms, we recommend that you discontinue use of the website.
Eligibility and Use of Website
By using this website, you confirm that the information you provide is accurate and complete. You agree not to use the website for any unlawful purpose or in a way that may disrupt its normal functioning.
We reserve the right to limit or deny access if misuse is detected.
Product Information
We aim to present our handbags as clearly as possible through descriptions and images. However, slight differences in color, texture, or appearance may occur due to screen settings or lighting.
All products are subject to availability. If an item becomes unavailable after an order is placed, we will contact you with available options.
Pricing and Charges
All prices shown on the website are final.
- Delivery is free for all orders
- There are no hidden charges
- The amount displayed during checkout is the exact amount payable
Payment Method
CarryVirex operates on a Cash on Delivery (COD) basis only.
- Payment is made at the time of delivery
- No advance payment is required
- The amount collected will match the checkout total
This approach ensures clarity in every transaction.
Shipping and Delivery
Orders are processed within 1 business day before shipment. After dispatch, delivery is typically completed within 2–3 business days , including processing time.
Delivery timelines may vary slightly due to factors outside our control, such as courier delays or incorrect address details.
Cancellation Policy
We understand that plans can change, so we provide a short window for order cancellations.
- Orders can be canceled only before they are shipped
- The processing time before shipment is 1 business day
- Once the product has been shipped, cancellations are no longer accepted
To request a cancellation, please contact us as soon as possible at:
Email:
help@carryvirex.com
Return and Refund Policy
We offer a 30-day return window for items that are defective or incorrectly delivered.
- Return pickup is arranged at no cost to the customer
- No restocking fees are applied
- Returned items are inspected within 1 business day after receipt
After inspection, customers may choose between a replacement (subject to availability) or a refund.
Refunds are processed via bank transfer:
- Bank details will be requested via email after approval
- Processing takes 1 business day after receiving details
- It may take 8–10 business days for the amount to reflect in your account, depending on your bank
Exchanges
If you opt for an exchange, the replacement will be delivered following the same timeline as standard shipping, subject to stock availability.
Limitation of Liability
CarryVirex is not responsible for delays or issues caused by circumstances beyond our control, including courier disruptions, incorrect address details, or unforeseen events.
Our responsibility is limited to the value of the product purchased.
Data Privacy
We handle personal data in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) . Any information collected during ordering, delivery, or returns is used only for relevant operational purposes.
We do not share personal data beyond what is necessary to complete your order or meet legal requirements.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our operations or legal requirements. Updated versions will be posted on this page.
Contact Information
If you have any questions or need assistance, feel free to contact us:
Email: help@carryvirex.com