How Our Shipping Process Works
At CarryVirex, we aim to keep things simple and clear when it comes to delivering your handbags. From the moment you place an order, our team begins internal processing to prepare your item for dispatch. This step helps ensure that your order is properly checked, packed, and ready for delivery.
Once your order is confirmed, we take 1 business day to complete internal processing. After that, your package is handed over for delivery. The full delivery timeline is 2–3 business days, which already includes the 1 business day used for processing.
Delivery Coverage
We currently deliver across Hong Kong. Our logistics partners operate in a way that allows timely and reliable delivery to residential and commercial addresses. Please ensure that the delivery details you provide are accurate to avoid delays.
Shipping Charges
We believe in keeping pricing straightforward. All delivery charges are fully covered by CarryVirex.
- There are no additional fees added during or after checkout
- The amount you see at checkout is the exact amount you will pay
- Delivery is completely free for all products
This approach ensures that there are no unexpected costs when your order arrives.
Payment Method
To maintain transparency and build confidence with our customers, we only offer Cash on Delivery (COD) as our payment method.
This means:
- You pay only when your order is delivered
- The amount collected will match exactly what was shown at checkout
- No advance payment is required
Order Tracking and Communication
Once your order has been processed and shipped, we may provide updates through email or other communication methods. These updates help you stay informed about your delivery status.
If you have any questions about your shipment, you can always reach out to
us at:
Email:
help@carryvirex.com
Delays and Unexpected Situations
While we aim to meet the stated delivery timelines, certain factors beyond our control may occasionally cause delays. These may include weather conditions, courier disruptions, or incomplete address details.
In such cases, we will do our part to keep you informed and assist in resolving any delivery-related concerns.
Data Protection and Privacy
As part of the shipping process, we may use your personal details such as your name, contact number, and delivery address to complete your order. This information is handled in accordance with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) .
We only share the necessary details with delivery partners for the purpose of fulfilling your order. Your data is not used beyond what is required for this process, and we take appropriate steps to keep it secure.
Incorrect or Undeliverable Orders
If an order cannot be delivered due to incorrect or incomplete address details, the delivery may be delayed or canceled. We encourage customers to double-check their information before placing an order.
Contact Us
For any shipping-related questions or assistance, feel free to contact us:
Email:
help@carryvirex.com